Shipping Policy

At Curves, we know your order matters, and so does getting it to you smoothly. We work with trusted shipping partners to make sure your package is handled with care every step of the way. Below you will find everything you need to know about how we ship, how long it takes, and how we handle things if something doesn't go as expected.

 

1. Where We Ship From

All Curves orders are fulfilled and shipped directly from our production and quality control facility in China. We believe in being upfront about this — it means your order travels a real distance to reach you, and our delivery estimates reflect that honestly.

China also observes several events during which production and logistics operations may pause for up to one to two weeks. If your order falls around one of these periods, it may take a little longer than usual to reach you. We will always do our best to flag any known disruptions in advance.

 

2. Order Processing

Once your payment is confirmed, your order goes through three steps before it ships:

• Product sourcing and procurement
• Quality inspection at our warehouse
• Packaging and dispatch

This takes 1–4 business days and is not included in the shipping transit times shown below.

On the rare occasion that a product doesn't pass our quality check, we source a replacement right away - this may add approximately 3 days before your order ships.

 

3. Delivery Times

Once your order has left our warehouse, here is what to expect. All times are in calendar days and represent typical delivery windows under normal conditions.

*Total estimated delivery includes processing time (1–4 days) + transit time. Actual delivery may vary depending on your destination, carrier performance, and customs processing.

 

4. Shipping Rates

We offer standard and express shipping options to suit your schedule. Availability depends on your location and the items in your order. Shipping fees and any applicable discounts are calculated and displayed at checkout before you confirm payment.

 

5. Tracking Your Order

As soon as your order ships, you will receive a confirmation email with your tracking number and a link to follow your package. If the email doesn't appear in your inbox, please check your spam or promotions folder.

If you haven't received any tracking information within 5 business days of your order, reach out to us at support@wearcurves.com and we'll look into it straight away.

Tracking confirmation serves as proof of shipment. By placing an order with Curves, you acknowledge and accept the shipping terms outlined in this policy.

 

6. Updating Your Address

Need to correct your shipping address? Contact us at support@wearcurves.com as soon as possible. We can make changes before your order enters dispatch — once it has shipped, we are no longer able to redirect it. Please double-check your address at checkout to avoid any issues.

 

7. Cancellations

If you need to cancel your order, please email us at support@wearcurves.com within 12 hours of purchase. Once your order has entered processing or has been dispatched, we are unable to cancel it. For options after dispatch, please refer to our Refund & Exchange Policy.

 

8. Customs, Duties & Taxes

Orders shipped internationally may be subject to customs inspections, import duties, and local taxes upon arrival in your country. These charges are set by your local customs authority and are entirely outside our control.

Any applicable duties, import fees, or taxes are the responsibility of the recipient. We are not able to predict, cover, or refund these charges, and they do not constitute grounds for a return or refund. If a package is refused or unclaimed due to customs fees, we are not responsible for any resulting loss or return shipping costs.

 

9. Missing, Damaged, or Not Received

We take care with every order — but if something doesn't arrive as expected, here is what to do.

Your tracking shows 'Delivered' but the package hasn't arrived. Once a carrier marks an order as delivered, responsibility transfers to the recipient. Please first check with neighbours, your building's reception, or your local post office — carriers occasionally leave packages in unexpected spots. If the package still hasn't turned up, you will need to file a claim directly with the carrier and provide proof of loss. Please also contact us at support@wearcurves.com within 7 days of the delivery date. Claims submitted after this window are not eligible for review.

Your order arrived damaged. Please get in touch within 7 days of delivery. We'll ask for your order number, a description of the issue, and clear photos of both the item and its packaging. Please note that packaging damage alone — where the item inside is intact — does not qualify for a replacement or refund.

Your order appears to be lost in transit. If your tracking hasn't updated in more than 10 business days and your order hasn't arrived within the maximum estimated delivery window, contact us at support@wearcurves.com. 

 

10. Circumstances Outside Our Control

We do everything we can to get your order to you on time. That said, there are situations we simply cannot control, including:

• Customs inspections or delays at the border
• Natural disasters, extreme weather, or other force majeure events
• Carrier disruptions, strikes, or operational failures
• Public health emergencies or government-imposed restrictions
• An incorrect or incomplete address provided at checkout

In any of these situations, we will do everything reasonably within our power to help — but we cannot guarantee delivery dates or accept liability for delays caused by events outside our control.

For questions or assistance, please contact support@wearcurves.com

Last updated: April 14, 2026